CIA Services Group, formerly the Cleaning Institute of Australia, commenced operations in 2006 and has its Head Office in Port Melbourne, having moved to new premises in early 2015.
CIA Services Group provides a comprehensive range of property and asset services, including residential, commercial and event cleaning, asset management, maintenance and training.
Our objective is to provide a superior quality of cleaning and facility management services that is both reliable and trustworthy.
Our clients are diverse, ranging from large corporations and institutions to domestic households. Whatever the nature of your requirement, we are committed to delivering effective, quality solutions that meet and consistently exceed your expectations.
At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.
What sets the CIA apart?
We pride ourselves on being:
Cognizant of our clients needs at all times
Motivated to achieving the best possible results for all stakeholders
Efficient, whilst still being thorough and detailed
Passionate, about everything we do
Progressive in our use of better technologies
Nurturing of our inclusive company culture
Friendly and welcoming
Attentive – we listen to and follow instructions
As a company and as individuals
our core values are summorised by:
To strive to be a training and cleaning business unparalleled in excellence
To instill a sense of pride and ownership amongst the CIA team
To create a prosperous business that rewards both the company and individuals
To grow a business that is respected and awarded by the industry
To contribute to the preservation of our environment
The CIA’s operational structure is based on the principles of best practice in the industry and ensures high standards of professional excellence and integrity to our clients. Services are carried out effectively and are based on a thorough assessment of your current needs and long term requirements.
The CIA is environmentally conscious and regularly reviews and evaluates the company’s policies and practices with care and commitment to maintain the quality of service provided.
We constantly research and implement best practice cleaning methodology and procedures.
Through mandatory induction and ongoing training all CIA staff are aware of the need for excellent customer focus and relationships to achieve total customer satisfaction.
CIA Services Group are committed to operating an environmentally responsible business and to providing an ongoing education for our staff in relation to environmental issues.
Our staff and contractors are encouraged to support our environmentally responsible work place by reporting any environmental incidents to management as soon as they occur.
At CIA we procure energy efficient equipment and sustainable products wherever feasible to support our operations and are committed to reducing our carbon footprint by opting to use non-chemical alternatives wherever possible.
The wellbeing of our staff, contractors and clients is our number one priority.Through adherence to our environmental policy and by choosing to use environmentally friendly products without compromising hygiene, we can achieve our goal of achieving a healthy workplace and maintaining a sustainable environment.
CIA Services Group believes in supporting charities and not for profit organisations. As a good corporate citizen CIA has been active in supporting the important work of the Ardoch Youth Foundation since 2009.
Call us today on 1300 889 369 and experience the CIA difference.