CIA Services Group, formerly the Cleaning Institute of Australia, commenced operations in 2006 and has its Head Office in Port Melbourne, having moved to new premises in early 2015.

CIA Services Group provides a comprehensive range of property and asset services, including residential, commercial and event cleaning, asset management, maintenance and training.

Our objective is to provide a superior quality of cleaning and facility management services that is both reliable and trustworthy.

Our clients are diverse, ranging from large corporations and institutions to domestic households. Whatever the nature of your requirement, we are committed to delivering effective, quality solutions that meet and consistently exceed your expectations.

Our Mission

At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.

What sets the CIA apart?

We pride ourselves on being:
Cognizant of our clients needs at all times
Motivated to achieving the best possible results for all stakeholders
Efficient, whilst still being thorough and detailed
Passionate, about everything we do
Progressive in our use of better technologies
Nurturing of our inclusive company culture
Friendly and welcoming
Attentive – we listen to and follow instructions

Our Values

As a company and as individuals
our core values are summorised by:

CIA CARES

Business Objectives

To strive to be a training and cleaning business unparalleled in excellence
To instill a sense of pride and ownership amongst the CIA team
To create a prosperous business that rewards both the company and individuals
To grow a business that is respected and awarded by the industry
To contribute to the preservation of our environment

Operational Capabilities

The CIA’s operational structure is based on the principles of best practice in the industry and ensures high standards of professional excellence and integrity to our clients. Services are carried out effectively and are based on a thorough assessment of your current needs and long term requirements.

The CIA is environmentally conscious and regularly reviews and evaluates the company’s policies and practices with care and commitment to maintain the quality of service provided.

We constantly research and implement best practice cleaning methodology and procedures.

Through mandatory induction and ongoing training all CIA staff are aware of the need for excellent customer focus and relationships to achieve total customer satisfaction.

Environmental Policy

CIA Services Group are committed to operating an environmentally responsible business and to providing an ongoing education for our staff in relation to environmental issues.

Our staff and contractors are encouraged to support our environmentally responsible work place by reporting any environmental incidents to management as soon as they occur.

At CIA we procure energy efficient equipment and sustainable products wherever feasible to support our operations and are committed to reducing our carbon footprint by opting to use non-chemical alternatives wherever possible.

The wellbeing of our staff, contractors and clients is our number one priority.Through adherence to our environmental policy and by choosing to use environmentally friendly products without compromising hygiene, we can achieve our goal of achieving a healthy workplace and maintaining a sustainable environment.

Philanthropy

CIA Services Group believes in supporting charities and not for profit organisations. As a good corporate citizen CIA has been active in supporting the important work of the Ardoch Youth Foundation since 2009.

Call us today on 1300 889 369 and experience the CIA difference.

Exhibitor Request for Quote

Thank you for contacting CIA Services Group, we are here to provide you with a high standard of service for all your cleaning needs, before and throughout the duration of this spectacular event.

Please complete the form below for a prompt reply. We look forward to meeting you in February 2017.

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External Stand Type

Service Required Pre-Event
Pre-Event Clean (please nominate specific bump in days)

 Feb 23 Feb 24 Feb 25 Feb 26

Service Required During Event

 Feb 27 Feb 28 Mar 1 Mar 2 Mar 3 Mar 4 Mar 5

Tasks Required

 Remove general waste Remove bump-in waste Spot clean scuff marks from stand/ booth walls and frames Damp dust all furnish Vacuum and mop floors

 

  • What is great about us ?

    Headquartered on St Kilda Road, CIA Services Group, formerly the Cleaning Institute of Australia, commenced operations in 2006.

    CIA Services Group provides a comprehensive range of property and asset services, including residential, commercial and event cleaning, asset management, maintenance and training.

    Our objective is to provide a superior quality of cleaning and facility management services that is both reliable and trustworthy.

    At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.

  • Our Mission

    At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.
  • What sets the CIA apart?

    We pride ourselves on being:
    Cognizant of our clients needs at all times
    Motivated to achieving the best possible results for all stakeholders
    Efficient, whilst still being thorough and detailed
    Passionate, about everything we do
    Progressive in our use of better technologies
    Nurturing of our inclusive company culture
    Friendly and welcoming
    Attentive – we listen to and follow instructions
  • Our Values

    As a company and as individuals we value:
    Integrity and honesty
    Respect for clients, for our suppliers, for ourselves and for the environment
    Taking on all challenges and seeing them through
    Openness, passion and loyalty
    Reliability, pride and ownership within the CIA team
    Constructive self-criticism, self-improvement and personal excellence
    Accountability to clients, suppliers and the CIA team for results and quality
  • Business Objectives

    To strive to be a training and cleaning business unparalleled in excellence
    To instill a sense of pride and ownership amongst the CIA team
    To create a prosperous business that rewards both the company and individuals
    To grow a business that is respected and awarded by the industry
    To contribute to the preservation of our environment
  • Operational Capabilities

    The CIA’s operational structure is based on the principles of best practice in the industry and ensures high standards of professional excellence and integrity to our clients. Services are carried out effectively and are based on a thorough assessment of your current needs and long term requirements.

    The CIA is environmentally conscious and regularly reviews and evaluates the company’s policies and practices with care and commitment to maintain the quality of service provided.

    We constantly research and implement best practice cleaning methodology and procedures.

    Through mandatory induction and ongoing training all CIA staff are aware of the need for excellent customer focus and relationships to achieve total customer satisfaction.

  • Environmental Policy

    CIA Services Group are committed to operating an environmentally responsible business and to providing an ongoing education for our staff in relation to environmental issues.

    Our staff and contractors are encouraged to support our environmentally responsible work place by reporting any environmental incidents to management as soon as they occur.

    At CIA we procure energy efficient equipment and sustainable products wherever feasible to support our operations and are committed to reducing our carbon footprint by opting to use non-chemical alternatives wherever possible.

    The wellbeing of our staff, contractors and clients is our number one priority.Through adherence to our environmental policy and by choosing to use environmentally friendly products without compromising hygiene, we can achieve our goal of achieving a healthy workplace and maintaining a sustainable environment.

    Call us today on 1300 889 369 and experience the CIA difference.

  • As a leading independent service provider with an outstanding reputation in facilities management, commercial and domestic cleaning in Australia, CIA understands how to meet and exceed service and training needs.
    Tailored to each clients specific budget and requirements CIA offer a range of services:

    CIA Training Needs Analysis

    You understand the benefits of training your staff and seek a training solution, but are unsure where to start?

    You want your staff to be accredited for the skills they already possess and would also like to identify where new skills are needed?

    CIA can provide expert advice and analysis to determine skills gaps and what is needed to improve staff performance from front line team leaders and supervisors through to managers.

    CIA Organizational Review

    CIA’s experienced staff can help your business to improve its overall performance, increase market share and respond to industry trends in Facility Management. Our preferred model is to work with you to facilitate change from within your organization.

    To review of the framework by which your Organisation operates we would typically:

    • Assess the structure of the Organisation
    • Assess the roles and responsibilities of board, management and staff
    • Determine Organisational objectives and assess the extent to which these are being achieved
    • Determine the purpose of the Organisation and staff and the extent to which this is being achieved

    Short Courses in Developing Skills

    CIA offer a range of courses that can be tailored to specific client requirements.
    Many cleaning companies offer career advancement to their dedicated staff, however, most often this requires further education to develop the additional skills to fulfill a new role.
    Do you need to up-skill your supervisors so they can better manage their team?
    We can help.
    Are you in need of a sound induction program for new recruits?
    Let us design one for you.

    International Study Tours

    CIA have an extensive national and international network that can create opportunities to gain valuable insight and learning for your managers and supervisors on study tours.
    Do your executives need exposure to international best practice cleaning and maintenance models?
    We can arrange a study tour to achieve that.

    CIA Study Tours for Facility Managers

    In conjunction with the Facility Management Association of Australia(www.fma.com.au) and its affiliates within the International Facility Management Association (www.ifma.org) CIA can arrange an investigative study tour for your company, whether it be in your home city or through multiple countries.

    Accredited Training

    CIA have developed international training programs through co-operative associations with leading educational organisations, to provide best practice training with industry recognised certification. Australia leads the world in competency based training and the CIA provides larger cleaning services clients with a tailored training program that provides participants with Certificates I, II, III and IV in Asset Maintenance (Cleaning Management).

    You have experienced, skilled staff but they need recognition and accreditation?
    Our accredited training options can meet those needs.

    Your customers are looking for service providers with staff who hold internationally recognised qualifications?
    Our accredited training outcomes will impress them.

    To find out more about CIA Training contact us today and discover how we can make a difference to the performance of your staff.

    StephaneFayd’herbe
    stephane@ciasg.com.au
    Mob: +61 (0) 408 947 779
    Tel: +61 3 9510 4150

    Video gallery

    CIA Asset Management provides comprehensive management of all asset classes, ranging from residential apartments, commercial, retail, business parks and major infrastructure sites. Our services oversee the day-to-day management of a property, efficiently and proactively.

    Owners Corporation Management

    CIA Asset Management can recommend appropriate Owners Corporation Management companies through our network of clients. Our clients within this sector have experience across all asset classes and take a considered approach to budgets, accounts, OC Rules, and the ongoing management of each property.

    Building Management

    CIA Asset Management provide onsite Building and Facility Managers in residential, commercial and industrial sites, providing onsite support including building managers, facility managers, operations managers, caretakers, concierges and static security guards.

    Our team of experienced staff ensures each CIA managed asset is managed to the highest standards, using strict processes and supervision. We tailor the services offered in each building to ensure the optimum efficiency and output in the day to day management of each site.

    Facility Management

    CIA Asset Management provide an extensive range of specialized facilities management and consulting services. Our experienced Facilities Management team coordinates maintenance requirements with customised support and maintenance, to ensure each facility is proactively managed and operating at their most efficient.

    Drawing on our experience, we work with you to offer flexible and innovative solutions to drive down long-term costs and provide an improved service offering. Our Customer Service Managers provide job tracking, expenditure, reporting and project management of works, including the centralized scheduling of labour.

    All our tradesmen and sub-contractors are fully certified and inducted in our procedures and of those contracts and sites they are working on.

    Move-in co-ordination

    CIA Asset Management provide a comprehensive move-in co-ordination service to developers and Owners Corporations, which includes the booking and management of move-ins, onsite supervision and the creation and dissemination of associated policies, procedures and collateral.

    Defect Management

    CIA Asset Management provides a support service to oversee the complex defect management process. Our experienced and qualified staff liaise with relevant stakeholders to collate a detailed registry of common area and private lot defects and report these issues in a concise and timely manner.

    Virtual Building Management

    Many small to medium sized apartment buildings do not have the level of day-to-day building management that is provided in larger buildings. Identifying this niche market, we have developed a new and innovative virtual building management service to apartment buildings, where traditionally no manager is present.

    Based around the provision of an online virtual management system, our service is supported by our 24/7 helpdesk, onsite supervision and facility managers, negating the need for costly and sometimes unnecessary onsite management.

    Welcome to the Cleaning Institute of Australia website terms and conditions. These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and the Cleaning Institute of Australia (“CIA”) of 2/2 Phillip Court, Port Melbourne, Australia for the provision of services by the CIA.

    Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.

    1. cleaning services

    • Subject to the terms of this Agreement, CIA agrees to provide cleaning and maintenance services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).
    • The Service will be for such cleaning and maintenance duties as agreed with the Customer at the time of accepting the estimate.
    • CIA will provide labour (the “Labour”) to attend the Premises to provide the Service at a time and date mutually agreed between CIA and the Customer (the “Service Time”).
    • CIA endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

    2. additions and amendments

    • Any changes to the Service to be provided must be agreed by CIA prior to the Service Time.
    • If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact CIA by telephone, who may agree to provide the additional services in its absolute discretion. The Labour is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Labour.

    3. customer representations and warranties

    The Customer represents and warrants that:

    • it will provide a safe working environment at the Premises for the Labour to perform the Service;
    • the Labour will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
    • it will provide the Labour with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Labour to provide the Service;
    • CIA will provide all standard cleaning products and materials required by the Cleaner to provide the Service, unless other arrangements have been made with CIA;
    • All estimates will attract a charge of 5% of the total cleaning cost to cover all standard cleaning products and materials used by the CIA. Any specific products required for a job and sourced by the CIA will be discussed with the client and charged accordingly;
    • it will advise Labour prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
    • it is authorised to use the Premises and obtain the provision of Service;
    • the Customer maybe required to assist the Labour to move heavy items during the Service to enable cleaning behind or under heavy items (eg. a bed, fridge, bookshelf, or other furniture); and
    • it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

    4. health and safety risks

    In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:

    • the Labour is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
    • the Labour may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the Labour thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
    • the Labour may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Labour, a risk to health and safety.

    5. no engagement of cleaners

    • The Customer acknowledges CIA invests significant resources in recruiting, selecting and training its Labour. Unless CIA gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Labour to provide domestic services to the Customer or any associate of the customer for any period during which services are provided by CIA or for a period within 12 months after the conclusion of any Service.
    • The Customer acknowledges that CIA may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.

    6. job quotations & bookings

    • The Customer may make an enquiry either by telephone or email or on the CIA website via a Quick Quote request or Contact Us form.
    • The Customer must inform CIA by specifying the type of clean required; ie: vacate clean end of tenancy, spring clean, regular service at the time of quotation.
    • The actual price payable by the Customer is calculated by the scope of work outlined by the Customer during the initial brief received by CIA over the phone.
    • At the time of booking the Customer must provide details of any hazards, dangers or safety risks, defects, ingrained dirt, grease or grime located at the Premises;
    • Any price quoted by CIA is an estimate only based on CIA’s experience, without inspection, and based on information provided by the Customer. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote.
    • If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by CIA, CIA will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
    • CIA reserves the right not to accept a booking for any reason.
    • For larger jobs, CIA reserve the right to charge a 50% commencement fee to be paid prior to commencement of Service.
    • CIA reserves the right not to accept a booking for any reason.

    7. payment terms

    • The Customer agrees to pay the price quoted by CIA in full on receipt of invoice.
    • If a 50% commencement fee is applicable to the Service and no payment has been made by the Service time, CIA will use reasonable endeavours to contact the Customer for payment. In the event that CIA cannot contact the Customer or payment is not made by the Service time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 14.
    • Payments may be made via bank transfer or cheque. Payments by bank transfer should be made to:

      Account Name: Cleaning Institute of Australia
      Account
      BSB: 033003
      Account No: 279802
      Transaction Ref: Invoice Ref No or Surname/Address
      Cheque payments should be made payable to CIA Pty Ltd.

    8. GST

    • Unless specified otherwise, all prices and quotations are expressed to be GST exclusive amounts.

    9. late payment fee

    • Where CIA has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, upon receipt of invoice.
    • The Customer agrees that if CIA has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of 10% applies monthly to balances outstanding.
    • In addition to the amounts set out above, the Customer agrees to indemnify CIA for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by CIA in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.

    10. Complaints

    If the Customer is dissatisfied for any reason with the Service provided, it must inform CIA within 24 hours of completion of the Service. CIA strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Subject to clause 11, CIA may, at its discretion, offer the Customer either of the following:

    • a partial or full refund;
    • re-supply of the Service without charge;
    • such other remedy as deemed appropriate by CIA.

    11. exclusions and limitations

    • The only conditions and warranties which are binding on CIA in respect of the state, quality or condition of goods and services supplied by CIA to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).
    • To the extent permitted by statute, the liability, if any, of CIA is, at CIA ‘s option, limited to and completely discharged by the resupply of the Service. CIA is not responsible for:
    • not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide, utility services, a safe working environment or unencumbered access to the Premises); or
    • any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;
    • not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons under clause 4;
    • any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of CIA;
    • not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;
    • existing dirt, wear, damage or stains that can not be completely cleaned or removed;
    • any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;
    • any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or
    • the cost of any key replacement or locksmith fees, unless keys were lost by CIA or the Cleaner.
    • Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on CIA are excluded.
    • The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that CIA gives no guarantee as to the actual results of the Service.
    • Except to the extent provided in this clause, CIA has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by CIA (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by CIA).

    12. indemnity

    The Customer indemnifies CIA against:

    • all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and
    • all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by CIA in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).

    13. accidents, breakage, damage & theft

    • The Customer must inform CIA of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
    • To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to CIA within 24 hours of completion of the Service.
    • To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of CIA under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.

    14. cancellation fees

    • The Customer must provide CIA with at least 24 hours notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.
    • In the event that such notice has been given, CIA will endeavour to reschedule the Service if required.
    • Cancellations received after 10am on the business day prior to service will incur a $70 ex GST (regular service) or 25% ex GST (one off service) cancellation fee for administrative costs and loss.

    15. fee for non-access to premises

    In the event that the Customer does not provide unencumbered access the Premises for CIA or its Cleaners to provide the Service, the Customer agrees to pay a cancellation fee equivalent to that set out in clause 14.3

    16. termination

    • This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time.
    • Subject to clause 18, CIA may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service time.
    • CIA may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of CIA, that breach is incapable of remedy.

    17. privacy policy

    • The Customer acknowledges that any information provided by the Customer may be used by CIA for the purpose of providing the Service. CIA agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).
    • The Customer agrees to CIA communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service.
    • CIA will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.

    18. changes to this agreement

    • CIA reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.
    • The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

    19. law & jurisdiction

    The Customer and CIA acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Victoria and both agree to submit to the exclusive jurisdiction of the courts of Victoria in the event of any dispute.

    20. severability

    The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.

    21. copyright

    The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of the Cleaning Institute of Australia Pty Ltd.

    22. trademarks

    The name ‘Cleaning Institute of Australia’ and the CIA logo are both registered trademarks. ‘Dirt is our enemy’, ‘Grime is a crime’ and ‘You do the grime, we’ll do the time’ are registered trademarks. Subject to applicable law, permission to use the CIA logo and registered names is forbidden without first obtaining the prior written permission of Cleaning Institute of Australia Pty Ltd.

    We’d love to hear from you

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    The CIA Services Group is a dynamic and fast growing company that has an impeccable reputation for providing quality services. We are able to do this by creating a company culture that values commitment, integrity, accountability and that nurtures and rewards its people for their commitment to achieving our goals. We pride ourselves on the premium service and high degree of detail that goes into every job.

    As a closely affiliated service provider of CIA, it is very important that your level of service is aligned with ours. If you are hardworking, honest and reliable and are interested in becoming a subcontractor with the CIA please email (info@ciasg.com.au) your credentials and one of our friendly staff will contact you. You will need to demonstrate a stable long term work history along with references.

    CIA has achieved Cm3 Contractor OHS/WHS Prequalification that demonstrates our contractor health and safety management capabilities along with providing assistance to better manage our ongoing WHS requirements.

    Cm3 is a leading online WHS Prequalification system that can be a mandatory prerequisite for working for many large organisations as it provides a rigorous third party assessment of the internal systems and processes that service providers such as CIA employ to effectively manage Work, Health and Safety.

    With experienced employees and an extensive network of quality sub-contractors specialising in a wide range of trade services, we ensure all clients’ needs are met and serviced in an efficient and timely manner. CIA Services Group manages commercial risk through the CIA Induction Program by ensuring all of our sub-contractors have current, appropriate insurance cover and licenses and are fully compliant with relevant WHS processes and protocols.

    At the CIA we deliver a steam cleaning service of the highest quality and standards. Just as important is our complete commitment to punctuality and providing friendly, happy and knowledgeable staff, with an acute eye for detail.

    The reason steam cleaning is so effective is not just the extra boost hot steam; it’s also the amazing sanitation results of that hot steam – killing up to 99.9% of germs in the home and work place. If hygiene is important to you then investing in a skilled steam cleaning specialist like the CIA is vital.
    To make certain our steam cleaners keep quality at an optimum level, we have developed the CIA Quality Control System. Not only does this system ensure long-term cleaning reliability for every client and act as our benchmark of best practice – it is a system greatly appreciated by every one of our customers.

    CIA staff are carefully chosen, police checked and tested for knowledge in the specified field of cleaning they will be working on.

    Call us here at the CIA today on 1300 889 369 and experience the difference a professional steam cleaning technician can make to your premises.

    At the CIA we actually listen to our clients, which enables us to deliver a thorough and meticulous job every time – whether it be professional steam cleaning, commercial and industrial cleaning, construction clean ups or residential cleaning.

    We utilise a complete ‘hands-on approach’, believing this creates a better working environment. We also welcome open communication and feedback from both clients and staff.

    The CIA encourage new visitors to call and experience the difference – from the very first phone call to the long-term cleaning results and friendly business relationships that develop and carry through many years. Call the friendly staff here at the CIA today on 1300 889 369.

    At the CIA we deliver excellence in office cleaning right from the very first service. To ensure our office cleaners keep quality at an optimum level, we have developed the CIA Quality Control System which benefits our clients by maintaining long-term consistency with every clean. Ask our friendly staff about the CIA Quality Control System when you call.

    We strive to ensure the highest standards of office cleaning are performed at your workplace. Your staff will benefit from having a pristine work environment every time the CIA visit as our office cleaners will make everything sparkle and smell fresh.

    It’s easy to forget that during our awake hours we spend more time in the office than in the home. This in turn means we face a much bigger exposure to infections due to unhygienic conditions if our office is not clean and disinfected.

    Many office cleaners in the market offer tempting quotes and promise a quality cleaning service but unfortunately many fail to deliver the same standard with ongoing service. The main reason for this is that they don’t invest in professional and trustworthy office cleaners; nor do they cultivate a company culture based on trust, reward and acknowledgement.

    At the CIA we believe that the ongoing development and training of all our staff will provide greater job satisfaction and ensure we always deliver a reliable, best practice service.

    Your business will benefit when you have your office cleaned by the CIA – a company that specialises in professional office cleaning services and utilises a team of professionally qualified office cleaners.

    A steady turnover of office cleaners creates a negative impact. Changing your cleaning staff at frequent intervals means regularly having to rebuild trust with a new set of employees. At the CIA we make sure that our employees have been fully checked, complete with police records. Our long-term professionals will become your trusted long-term office cleaners.

    Call the friendly staff here at the CIA today on 1300 889 369 and experience the difference a true professional office cleaning team makes to the cleanliness of your business.

    The CIA is a dynamic home cleaning and maintenance company. We specialise in the management, cleaning and detailing of residential homes and gardens, whether it be for regular servicing, spring cleans, vacate cleans or pre-sale property presentations. We also provide fully integrated services for apartment buildings and short-term accommodations.

    Our extensive experience in detailed home cleaning and management affords us a clear insight into your needs, enabling us to continually deliver a thorough and particular service. We understand that every customer and property is unique and that their individual needs must be met. Our knowledgeable staff will take a detailed brief from you in order to fully understand your requirements and provide you with a service tailored to your needs.

    To ensure quality is kept at an optimum level, we have developed the CIA Quality Control System, maintaining long-term consistency for every client. For more details on how our CIA Quality Control System will benefit you, ask our friendly staff when you call.

    We believe our passion for great service, our depth of knowledge and our integrated home services will result in your total satisfaction. At the CIA we listen to our clients. We encourage open communication and welcome all feedback, which enables us to deliver a thorough and meticulous job every time, in turn creating a mutually beneficial relationship offering long-term total satisfaction.
    Valued clients are often surprised that the people they deal with at the CIA are the people who actually work on their business on a daily basis. We have a flat business structure with a very ‘hands-on’ approach, as we believe this creates a better working environment.

    We provide ongoing training to our home cleaning teams to ensure they always deliver a reliable, best practice service. As security is of paramount importance, we screen all of our cleaning team thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    We value our team members and understand that the CIA can only deliver on our promises to our clients if we create a culture based on pride and ownership, a culture that nurtures and rewards its people.

    Call the friendly staff here at the CIA today on 1300 889 369 and experience the difference our home cleaning teams will make to the cleanliness of your residence.

    The CIA is a fast growing cleaning company that specialises in providing professional cleaning and maintenance services for commercial business, offices, events, heritage buildings and residences throughout Melbourne.

    When choosing from the many cleaning companies in the market place, our clients have told us that we are much better than the rest for two simple reasons:

    • We deliver an outstanding service that guarantees consistent quality workmanship completed in a timely manner
    • We are focused on managing and coordinating our comprehensive cleaning services to ensure customer satisfaction is maintained throughout every service.

    The CIA level of service is not often found in today’s cleaning industry and is the reason why we are developing a squeaky clean reputation ? as a cleaning company that truly understands our client’s needs and works hard to deliver outstanding workmanship.

    To ensure quality is kept at an optimum level, we have developed the CIA Quality Control System which creates long-term consistency and results in greater satisfaction for every client.

    We provide ongoing training to our staff to ensure they always deliver a reliable, best practice service. As security is of paramount importance, we screen all of our cleaning teams thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    Call the friendly staff here at the CIA today on 1300 889 369 and experience the difference a premier cleaning company makes to the cleanliness of your business.

    Obtaining long-term quality in professional cleaning is no longer a wish; it’s a reality with the CIA. We pride ourselves on being a ‘one-phone-call solution’ for any business looking to engage professional business cleaning services. At the CIA we appreciate that in today’s hectic corporate environment, our clients want immediate satisfaction from reliable suppliers without delay. We utilise efficient protocols to deliver a superior service complete with quality control inspections.

    A key point of the CIA’s success is that we uphold our core values everyday. Our principles of loyalty, trust, teamwork and respect extend throughout our cleaning business ? from our team members, who deliver outstanding and reliable results 100% of the time, to our valued clients.

    Call our friendly staff today on 1300 889 369 and experience the difference a professional cleaning business team makes to the cleanliness of your premises.

    So, who is the CIA and why haven’t you heard about our professional cleaning business yet?

    The CIA has been quietly building a reputation in Melbourne as the premier cleaning business to go to when you want the best quality and dependability each and every time.

    By thoroughly assessing your needs and adhering to an approved cleaning and maintenance schedule, our carefully chosen teams of professional cleaners are able to deliver a service that typically exceeds our client’s expectations.

    For a professional approach to your cleaning needs call the friendly staff at the CIA today on 1300 889 369 and experience the difference a professional cleaning business team makes to the cleanliness of your premises.

    As one of our customers said ? “Cleanliness is not expensive? it’s priceless!”

    The CIA is the cleaning business you can rely on.

    CIA Events & Venues operates in the Leisure, Sports and Entertainment sector. We offer events and venues of all sizes a one stop, comprehensive suite of services including cleaning, waste infrastructure, waste management, security and fencing, traffic management and planning, event first aid and patron services.

    Our extensive experience in providing ‘people logistics’ affords us a clear understanding of the requirements necessary to produce quality work in any environment. We have the ability to mobilize large numbers of staff through our extensive networks.

    We understand there are complexities that each event and venue can present, and our experienced team will provide a tailored solution to meet your needs. We have proven experience in all components of event services and a thorough understanding of the need to meet venue management’s minimum standard guidelines.

    Employing a rigorous set of processes and procedures we ensure that your event and venue is managed smoothly from the initial consultation to contract completion. From fashion parades to major exhibitions and from local sports centres to stadiums, we approach every client with the same professionalism and passion, providing a high standard of customer service and detailed delivery.

    Services we provide in Melbourne and beyond include:

    • Cleaning (including machine scrubbing, high access, pressure washing)
    • Waste management (including organic waste, biohazard waste)
    • Waste infrastructure (including bathroom & portable toilet hire, hand washing stations, hydration stations, water tanks)
    • Security and fencing
    • Event first aid
    • Patron services
    • People logistics
    • Traffic management & plans

    We provide services to the following events and venues:

    • Sports stadiums
    • Exhibition centres
    • Music festivals
    • Concert venues
    • Outdoor events
    • Sports and leisure centres
    • Clubs and hotels
    • Community events

    Call our experienced staff on 1300 889 369 to discuss your venue or next event and experience the CIA difference.

    At CIA Services Group we understand every aspect of commercial and residential property maintenance in Melbourne. We deliver a range of comprehensive services that improve the value and lifespan of your asset.

    We provide the assurance that the ongoing maintenance and capital improvement projects will be completed on schedule and within budget.

    Our experienced team of manager’s co-ordinate works ranging from repairs and painting, plumbing and gardening through to major renovations, including storm and flood damage restoration.

    CIA Property Maintenance provide integrated services:

    • Customised maintenance schedules
    • Programmed and reactive building maintenance
    • Planning and delivery of capital improvement works
    • Planning and delivery of building sustainability improvement works
    • Building condition audits

    Our clients regularly praise us for our rapid response times and attention to detail, as we strive to assist them in managing their asset portfolios, with our reputation and continued growth built on our proven performance and service excellence.

    No matter how simple or complex your needs, you only need to make one call, 1300 889 369. Our service desk will evaluate your requirement, provide you with the quotes you require and project manage the works from start to finish. We take the stress out of reactive building maintenance.

    Quality Assurance
    CM3 WHS Prequalification

    CIA has achieved Cm3 Contractor OHS/WHS Prequalification that demonstrates our contractor health and safety management capabilities along with providing assistance to better manage our ongoing WHS requirements.

    Cm3 is a leading online WHS Prequalification system that can be a mandatory prerequisite for working for many large organisations as it provides a rigorous third party assessment of the internal systems and processes that service providers such as CIA employ to effectively manage Work, Health and Safety.

    With experienced employees and an extensive network of quality sub-contractors specialising in a wide range of trade services, we ensure all clients’ needs are met and serviced in an efficient and timely manner. CIA Services Group manages commercial risk through the CIA Induction Program by ensuring all of our sub-contractors have current, appropriate insurance cover and licenses and are fully compliant with relevant WHS processes and protocols.

    Click here for our latest project brochure.

     

    At CIA Services Group we understand every aspect of commercial and residential property maintenance in Melbourne. We deliver a range of comprehensive services that improve the value and lifespan of your asset.

    We provide the assurance that the ongoing maintenance and capital improvement projects will be completed on schedule and within budget.

    Our experienced team of manager’s co-ordinate works ranging from repairs and painting, plumbing and gardening through to major renovations, including storm and flood damage restoration.

    CIA Property Maintenance provide integrated services:

    • Customised maintenance schedules
    • Programmed and reactive building maintenance
    • Planning and delivery of capital improvement works
    • Planning and delivery of building sustainability improvement works
    • Building condition audits

    Our clients regularly praise us for our rapid response times and attention to detail, as we strive to assist them in managing their asset portfolios, with our reputation and continued growth built on our proven performance and service excellence.

    No matter how simple or complex your needs, you only need to make one call, 1300 889 369. Our service desk will evaluate your requirement, provide you with the quotes you require and project manage the works from start to finish. We take the stress out of reactive building maintenance.

    Quality Assurance
    CM3 WHS Prequalification

    CIA has achieved Cm3 Contractor OHS/WHS Prequalification that demonstrates our contractor health and safety management capabilities along with providing assistance to better manage our ongoing WHS requirements.

    Cm3 is a leading online WHS Prequalification system that can be a mandatory prerequisite for working for many large organisations as it provides a rigorous third party assessment of the internal systems and processes that service providers such as CIA employ to effectively manage Work, Health and Safety.

    With experienced employees and an extensive network of quality sub-contractors specialising in a wide range of trade services, we ensure all clients’ needs are met and serviced in an efficient and timely manner. CIA Services Group manages commercial risk through the CIA Induction Program by ensuring all of our sub-contractors have current, appropriate insurance cover and licenses and are fully compliant with relevant WHS processes and protocols.

    Click here for our latest project brochure.

     

    CIA Events & Venues operates in the Leisure, Sports and Entertainment sector. We offer events and venues of all sizes a one stop, comprehensive suite of services including cleaning, waste infrastructure, waste management, security and fencing, traffic management and planning, event first aid and patron services.

    Our extensive experience in providing ‘people logistics’ affords us a clear understanding of the requirements necessary to produce quality work in any environment. We have the ability to mobilize large numbers of staff through our extensive networks.

    We understand there are complexities that each event and venue can present, and our experienced team will provide a tailored solution to meet your needs. We have proven experience in all components of event services and a thorough understanding of the need to meet venue management’s minimum standard guidelines.

    Employing a rigorous set of processes and procedures we ensure that your event and venue is managed smoothly from the initial consultation to contract completion. From fashion parades to major exhibitions and from local sports centres to stadiums, we approach every client with the same professionalism and passion, providing a high standard of customer service and detailed delivery.

    Services we provide in Melbourne and beyond include:

    • Cleaning (including machine scrubbing, high access, pressure washing)
    • Waste management (including organic waste, biohazard waste)
    • Waste infrastructure (including bathroom & portable toilet hire, hand washing stations, hydration stations, water tanks)
    • Security and fencing
    • Event first aid
    • Patron services
    • People logistics
    • Traffic management & plans

    We provide services to the following events and venues:

    • Sports stadiums
    • Exhibition centres
    • Music festivals
    • Concert venues
    • Outdoor events
    • Sports and leisure centres
    • Clubs and hotels
    • Community events

    Call our experienced staff on 1300 889 369 to discuss your venue or next event and experience the CIA difference.

    From small office suites to large scale exhibition buildings, from heritage churches to aircraft hangers, CIA Services Group have the right people and experience to effectively manage the cleaning of any commercial property in Melbourne and beyond.

    We listen and consult with our clients to create a best value service package – one that includes a comprehensive list of commercial cleaning and maintenance services, both reactive and programmed, together with the provision of essential services and consumables.

    We are committed to providing efficient and cost effective solutions and are constantly motivated to achieve the best possible results for our clients.

    CIA Services Group provides:

    • Dedicated account management
    • High quality supervision
    • Detailed regular reporting
    • Fully trained and qualified staff
    • 24/7 immediate response

    We offer carpet and hard floor cleaning and maintenance and comprehensive internal and exterior window cleaning services including all manner of high access. Our maintenance services include grounds and gardens, pest control, painting and restoration of everything from window frames to security fencing and cover all trades. And we are proficient in providing seamless waste management solutions including high volume waste management and hygiene and sanitary services.

    Experience the difference CIA makes to the cleanliness of your business or commercial property and call 1300 889 369.

    From small office suites to large scale exhibition buildings, from heritage churches to aircraft hangers, CIA Services Group have the right people and experience to effectively manage the cleaning of any commercial property in Melbourne and beyond.

    We listen and consult with our clients to create a best value service package – one that includes a comprehensive list of commercial cleaning and maintenance services, both reactive and programmed, together with the provision of essential services and consumables.

    We are committed to providing efficient and cost effective solutions and are constantly motivated to achieve the best possible results for our clients.

    CIA Services Group provides:

    • Dedicated account management
    • High quality supervision
    • Detailed regular reporting
    • Fully trained and qualified staff
    • 24/7 immediate response

    We offer carpet and hard floor cleaning and maintenance and comprehensive internal and exterior window cleaning services including all manner of high access. Our maintenance services include grounds and gardens, pest control, painting and restoration of everything from window frames to security fencing and cover all trades. And we are proficient in providing seamless waste management solutions including high volume waste management and hygiene and sanitary services.

    Experience the difference CIA makes to the cleanliness of your business or commercial property and call 1300 889 369.

    From small office suites to large scale exhibition buildings, from heritage churches to aircraft hangers, CIA Services Group have the right people and experience to effectively manage the cleaning of any commercial property in Melbourne and beyond.

    We listen and consult with our clients to create a best value service package – one that includes a comprehensive list of commercial cleaning and maintenance services, both reactive and programmed, together with the provision of essential services and consumables.

    We are committed to providing efficient and cost effective solutions and are constantly motivated to achieve the best possible results for our clients.

    CIA Services Group provides:

    • Dedicated account management
    • High quality supervision
    • Detailed regular reporting
    • Fully trained and qualified staff
    • 24/7 immediate response

    We offer carpet and hard floor cleaning and maintenance and comprehensive internal and exterior window cleaning services including all manner of high access. Our maintenance services include grounds and gardens, pest control, painting and restoration of everything from window frames to security fencing and cover all trades. And we are proficient in providing seamless waste management solutions including high volume waste management and hygiene and sanitary services.

    Experience the difference CIA makes to the cleanliness of your business or commercial property and call 1300 889 369.

    We’d love to hear from you

    *

    *

    *

    *

    *

    *

    7-3=? 



    CIA Services Group, formerly the Cleaning Institute of Australia, commenced operations in 2006 and has its Head Office in Port Melbourne, having moved to new premises in early 2015.

    CIA Services Group provides a comprehensive range of property and asset services, including residential, commercial and event cleaning, asset management, maintenance and training.

    Our objective is to provide a superior quality of cleaning and facility management services that is both reliable and trustworthy.

    Our clients are diverse, ranging from large corporations and institutions to domestic households. Whatever the nature of your requirement, we are committed to delivering effective, quality solutions that meet and consistently exceed your expectations.

    Our Mission

    At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.

    What sets the CIA apart?

    We pride ourselves on being:
    Cognizant of our clients needs at all times
    Motivated to achieving the best possible results for all stakeholders
    Efficient, whilst still being thorough and detailed
    Passionate, about everything we do
    Progressive in our use of better technologies
    Nurturing of our inclusive company culture
    Friendly and welcoming
    Attentive – we listen to and follow instructions

    Our Values

    As a company and as individuals
    our core values are summorised by:

    CIA CARES

    Business Objectives

    To strive to be a training and cleaning business unparalleled in excellence
    To instill a sense of pride and ownership amongst the CIA team
    To create a prosperous business that rewards both the company and individuals
    To grow a business that is respected and awarded by the industry
    To contribute to the preservation of our environment

    Operational Capabilities

    The CIA’s operational structure is based on the principles of best practice in the industry and ensures high standards of professional excellence and integrity to our clients. Services are carried out effectively and are based on a thorough assessment of your current needs and long term requirements.

    The CIA is environmentally conscious and regularly reviews and evaluates the company’s policies and practices with care and commitment to maintain the quality of service provided.

    We constantly research and implement best practice cleaning methodology and procedures.

    Through mandatory induction and ongoing training all CIA staff are aware of the need for excellent customer focus and relationships to achieve total customer satisfaction.

    Environmental Policy

    CIA Services Group are committed to operating an environmentally responsible business and to providing an ongoing education for our staff in relation to environmental issues.

    Our staff and contractors are encouraged to support our environmentally responsible work place by reporting any environmental incidents to management as soon as they occur.

    At CIA we procure energy efficient equipment and sustainable products wherever feasible to support our operations and are committed to reducing our carbon footprint by opting to use non-chemical alternatives wherever possible.

    The wellbeing of our staff, contractors and clients is our number one priority.Through adherence to our environmental policy and by choosing to use environmentally friendly products without compromising hygiene, we can achieve our goal of achieving a healthy workplace and maintaining a sustainable environment.

    Philanthropy

    CIA Services Group believes in supporting charities and not for profit organisations. As a good corporate citizen CIA has been active in supporting the important work of the Ardoch Youth Foundation since 2009.

    Call us today on 1300 889 369 and experience the CIA difference.

    CIA is the one stop for all your property service requirements. Our service expertise is diverse but at CIA’s core is our commitment to delivering high standards with cost effective solutions. All our personnel are trained, police checked and have relevant licences. Whether you require cleaning and maintenance, where you can bundle services and save, or a makeover renovation for a residential or commercial property CIA are your trusted specialists.

    SELLING OR RENOVATING?

    Increase your property value before sale.
    Click here for our latest project brochure.

    COMMERCIAL RENOVATIONS

    From office upgrades to café renovations we take the stress away and get it done fast. Click here for our latest project brochure.

    BUNDLE AND SAVE

    We can package cleaning, maintenance handyman and consumables so you can save. Click here

    CIA Services Group, formerly the Cleaning Institute of Australia, commenced operations in 2006 and has its Head Office in Port Melbourne, having moved to new premises in early 2015.

    CIA Services Group provides a comprehensive range of property and asset services, including residential, commercial and event cleaning, asset management, maintenance and training.

    Our objective is to provide a superior quality of cleaning and facility management services that is both reliable and trustworthy.

    Our clients are diverse, ranging from large corporations and institutions to domestic households. Whatever the nature of your requirement, we are committed to delivering effective, quality solutions that meet and consistently exceed your expectations.

    Our Mission

    At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.

    What sets the CIA apart?

    We pride ourselves on being:
    Cognizant of our clients needs at all times
    Motivated to achieving the best possible results for all stakeholders
    Efficient, whilst still being thorough and detailed
    Passionate, about everything we do
    Progressive in our use of better technologies
    Nurturing of our inclusive company culture
    Friendly and welcoming
    Attentive – we listen to and follow instructions

    Our Values

    As a company and as individuals
    our core values are summorised by:

    CIA CARES

    Business Objectives

    To strive to be a training and cleaning business unparalleled in excellence
    To instill a sense of pride and ownership amongst the CIA team
    To create a prosperous business that rewards both the company and individuals
    To grow a business that is respected and awarded by the industry
    To contribute to the preservation of our environment

    Operational Capabilities

    The CIA’s operational structure is based on the principles of best practice in the industry and ensures high standards of professional excellence and integrity to our clients. Services are carried out effectively and are based on a thorough assessment of your current needs and long term requirements.

    The CIA is environmentally conscious and regularly reviews and evaluates the company’s policies and practices with care and commitment to maintain the quality of service provided.

    We constantly research and implement best practice cleaning methodology and procedures.

    Through mandatory induction and ongoing training all CIA staff are aware of the need for excellent customer focus and relationships to achieve total customer satisfaction.

    Environmental Policy

    CIA Services Group are committed to operating an environmentally responsible business and to providing an ongoing education for our staff in relation to environmental issues.

    Our staff and contractors are encouraged to support our environmentally responsible work place by reporting any environmental incidents to management as soon as they occur.

    At CIA we procure energy efficient equipment and sustainable products wherever feasible to support our operations and are committed to reducing our carbon footprint by opting to use non-chemical alternatives wherever possible.

    The wellbeing of our staff, contractors and clients is our number one priority.Through adherence to our environmental policy and by choosing to use environmentally friendly products without compromising hygiene, we can achieve our goal of achieving a healthy workplace and maintaining a sustainable environment.

    Philanthropy

    CIA Services Group believes in supporting charities and not for profit organisations. As a good corporate citizen CIA has been active in supporting the important work of the Ardoch Youth Foundation since 2009.

    Call us today on 1300 889 369 and experience the CIA difference.

    CIA Services Group specialise in the cleaning and detailing of residential homes and gardens – whether it be for regular servicing, spring cleans, vacate cleans or pre-sale property presentations. We also provide fully integrated services for Melbourne apartment buildings and short-term accommodations.

    Our extensive experience and passion for great service will result in your total satisfaction. We understand that every customer and property is unique and that your individual needs must be met. We encourage open communication and welcome all feedback, which enables us to deliver a thorough and meticulous job every time. The fact that we have clients who have been using our services since we commenced operating in 2006 is testament to this. It’s our commitment to ensure long-term total satisfaction.

    To make you feel at ease

    We are rigorous in our recruitment process to find candidates who are the right fit with our company values and standards. Our staff appreciate the private nature of entering clients’ homes and are discreet and respectful. As security is of paramount importance, we screen all of our cleaning teams thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    CIA will provide you with:

    • Professional, experienced staff
    • Clear communication with regular reporting
    • Superior service, unparalleled in quality
    • Specialised home services to fulfill all requests
    • Skilled and trustworthy staff (all screened and police checked)
    • Full public liability cover

    100% satisfaction guaranteed

    We 100% guarantee your premises will be cleaned to the highest standards by our team of fully trained professionals. Quality control is maintained by our on-the-job supervisors who check every assignment on completion. We stand by our reputation;if you are not completely satisfied with the work completed for you, we will return and rectify the job, FREE of charge.

    Experience the CIA difference

    Call our friendly Customer Service Managers today on 1300 889 369 for an obligation FREE estimate. They’d love to hear from you.

    CIA Services Group, formerly the Cleaning Institute of Australia, commenced operations in 2006 and has its Head Office in Port Melbourne, having moved to new premises in early 2015.

    CIA Services Group provides a comprehensive range of property and asset services, including residential, commercial and event cleaning, asset management, maintenance and training.

    Our objective is to provide a superior quality of cleaning and facility management services that is both reliable and trustworthy.

    Our clients are diverse, ranging from large corporations and institutions to domestic households. Whatever the nature of your requirement, we are committed to delivering effective, quality solutions that meet and consistently exceed your expectations.

    Our Mission

    At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.

    What sets the CIA apart?

    We pride ourselves on being:
    Cognizant of our clients needs at all times
    Motivated to achieving the best possible results for all stakeholders
    Efficient, whilst still being thorough and detailed
    Passionate, about everything we do
    Progressive in our use of better technologies
    Nurturing of our inclusive company culture
    Friendly and welcoming
    Attentive – we listen to and follow instructions

    Our Values

    As a company and as individuals
    our core values are summorised by:

    CIA CARES

    Business Objectives

    To strive to be a training and cleaning business unparalleled in excellence
    To instill a sense of pride and ownership amongst the CIA team
    To create a prosperous business that rewards both the company and individuals
    To grow a business that is respected and awarded by the industry
    To contribute to the preservation of our environment

    Operational Capabilities

    The CIA’s operational structure is based on the principles of best practice in the industry and ensures high standards of professional excellence and integrity to our clients. Services are carried out effectively and are based on a thorough assessment of your current needs and long term requirements.

    The CIA is environmentally conscious and regularly reviews and evaluates the company’s policies and practices with care and commitment to maintain the quality of service provided.

    We constantly research and implement best practice cleaning methodology and procedures.

    Through mandatory induction and ongoing training all CIA staff are aware of the need for excellent customer focus and relationships to achieve total customer satisfaction.

    Environmental Policy

    CIA Services Group are committed to operating an environmentally responsible business and to providing an ongoing education for our staff in relation to environmental issues.

    Our staff and contractors are encouraged to support our environmentally responsible work place by reporting any environmental incidents to management as soon as they occur.

    At CIA we procure energy efficient equipment and sustainable products wherever feasible to support our operations and are committed to reducing our carbon footprint by opting to use non-chemical alternatives wherever possible.

    The wellbeing of our staff, contractors and clients is our number one priority.Through adherence to our environmental policy and by choosing to use environmentally friendly products without compromising hygiene, we can achieve our goal of achieving a healthy workplace and maintaining a sustainable environment.

    Philanthropy

    CIA Services Group believes in supporting charities and not for profit organisations. As a good corporate citizen CIA has been active in supporting the important work of the Ardoch Youth Foundation since 2009.

    Call us today on 1300 889 369 and experience the CIA difference.

    CIA Services Group specialise in the cleaning and detailing of residential homes and gardens – whether it be for regular servicing, spring cleans, vacate cleans or pre-sale property presentations. We also provide fully integrated services for Melbourne apartment buildings and short-term accommodations.

    Our extensive experience and passion for great service will result in your total satisfaction. We understand that every customer and property is unique and that your individual needs must be met. We encourage open communication and welcome all feedback, which enables us to deliver a thorough and meticulous job every time. The fact that we have clients who have been using our services since we commenced operating in 2006 is testament to this. It’s our commitment to ensure long-term total satisfaction.

    To make you feel at ease

    We are rigorous in our recruitment process to find candidates who are the right fit with our company values and standards. Our staff appreciate the private nature of entering clients’ homes and are discreet and respectful. As security is of paramount importance, we screen all of our cleaning teams thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    CIA will provide you with:

    • Professional, experienced staff
    • Clear communication with regular reporting
    • Superior service, unparalleled in quality
    • Specialised home services to fulfill all requests
    • Skilled and trustworthy staff (all screened and police checked)
    • Full public liability cover

    100% satisfaction guaranteed

    We 100% guarantee your premises will be cleaned to the highest standards by our team of fully trained professionals. Quality control is maintained by our on-the-job supervisors who check every assignment on completion. We stand by our reputation;if you are not completely satisfied with the work completed for you, we will return and rectify the job, FREE of charge.

    Experience the CIA difference

    Call our friendly Customer Service Managers today on 1300 889 369 for an obligation FREE estimate. They’d love to hear from you.

    CIA Services Group, formerly the Cleaning Institute of Australia, commenced operations in 2006 and has its Head Office in Port Melbourne, having moved to new premises in early 2015.

    CIA Services Group provides a comprehensive range of property and asset services, including residential, commercial and event cleaning, asset management, maintenance and training.

    Our objective is to provide a superior quality of cleaning and facility management services that is both reliable and trustworthy.

    Our clients are diverse, ranging from large corporations and institutions to domestic households. Whatever the nature of your requirement, we are committed to delivering effective, quality solutions that meet and consistently exceed your expectations.

    Our Mission

    At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.

    What sets the CIA apart?

    We pride ourselves on being:
    Cognizant of our clients needs at all times
    Motivated to achieving the best possible results for all stakeholders
    Efficient, whilst still being thorough and detailed
    Passionate, about everything we do
    Progressive in our use of better technologies
    Nurturing of our inclusive company culture
    Friendly and welcoming
    Attentive – we listen to and follow instructions

    Our Values

    As a company and as individuals
    our core values are summorised by:

    CIA CARES

    Business Objectives

    To strive to be a training and cleaning business unparalleled in excellence
    To instill a sense of pride and ownership amongst the CIA team
    To create a prosperous business that rewards both the company and individuals
    To grow a business that is respected and awarded by the industry
    To contribute to the preservation of our environment

    Operational Capabilities

    The CIA’s operational structure is based on the principles of best practice in the industry and ensures high standards of professional excellence and integrity to our clients. Services are carried out effectively and are based on a thorough assessment of your current needs and long term requirements.

    The CIA is environmentally conscious and regularly reviews and evaluates the company’s policies and practices with care and commitment to maintain the quality of service provided.

    We constantly research and implement best practice cleaning methodology and procedures.

    Through mandatory induction and ongoing training all CIA staff are aware of the need for excellent customer focus and relationships to achieve total customer satisfaction.

    Environmental Policy

    CIA Services Group are committed to operating an environmentally responsible business and to providing an ongoing education for our staff in relation to environmental issues.

    Our staff and contractors are encouraged to support our environmentally responsible work place by reporting any environmental incidents to management as soon as they occur.

    At CIA we procure energy efficient equipment and sustainable products wherever feasible to support our operations and are committed to reducing our carbon footprint by opting to use non-chemical alternatives wherever possible.

    The wellbeing of our staff, contractors and clients is our number one priority.Through adherence to our environmental policy and by choosing to use environmentally friendly products without compromising hygiene, we can achieve our goal of achieving a healthy workplace and maintaining a sustainable environment.

    Philanthropy

    CIA Services Group believes in supporting charities and not for profit organisations. As a good corporate citizen CIA has been active in supporting the important work of the Ardoch Youth Foundation since 2009.

    Call us today on 1300 889 369 and experience the CIA difference.

    CIA Services Group specialise in the cleaning and detailing of residential homes and gardens – whether it be for regular servicing, spring cleans, vacate cleans or pre-sale property presentations. We also provide fully integrated services for Melbourne apartment buildings and short-term accommodations.

    Our extensive experience and passion for great service will result in your total satisfaction. We understand that every customer and property is unique and that your individual needs must be met. We encourage open communication and welcome all feedback, which enables us to deliver a thorough and meticulous job every time. The fact that we have clients who have been using our services since we commenced operating in 2006 is testament to this. It’s our commitment to ensure long-term total satisfaction.

    To make you feel at ease

    We are rigorous in our recruitment process to find candidates who are the right fit with our company values and standards. Our staff appreciate the private nature of entering clients’ homes and are discreet and respectful. As security is of paramount importance, we screen all of our cleaning teams thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    CIA will provide you with:

    • Professional, experienced staff
    • Clear communication with regular reporting
    • Superior service, unparalleled in quality
    • Specialised home services to fulfill all requests
    • Skilled and trustworthy staff (all screened and police checked)
    • Full public liability cover

    100% satisfaction guaranteed

    We 100% guarantee your premises will be cleaned to the highest standards by our team of fully trained professionals. Quality control is maintained by our on-the-job supervisors who check every assignment on completion. We stand by our reputation;if you are not completely satisfied with the work completed for you, we will return and rectify the job, FREE of charge.

    Experience the CIA difference

    Call our friendly Customer Service Managers today on 1300 889 369 for an obligation FREE estimate. They’d love to hear from you.

    CIA Services Group specialise in the cleaning and detailing of residential homes and gardens – whether it be for regular servicing, spring cleans, vacate cleans or pre-sale property presentations. We also provide fully integrated services for Melbourne apartment buildings and short-term accommodations.

    Our extensive experience and passion for great service will result in your total satisfaction. We understand that every customer and property is unique and that your individual needs must be met. We encourage open communication and welcome all feedback, which enables us to deliver a thorough and meticulous job every time. The fact that we have clients who have been using our services since we commenced operating in 2006 is testament to this. It’s our commitment to ensure long-term total satisfaction.

    To make you feel at ease

    We are rigorous in our recruitment process to find candidates who are the right fit with our company values and standards. Our staff appreciate the private nature of entering clients’ homes and are discreet and respectful. As security is of paramount importance, we screen all of our cleaning teams thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    CIA will provide you with:

    • Professional, experienced staff
    • Clear communication with regular reporting
    • Superior service, unparalleled in quality
    • Specialised home services to fulfill all requests
    • Skilled and trustworthy staff (all screened and police checked)
    • Full public liability cover

    100% satisfaction guaranteed

    We 100% guarantee your premises will be cleaned to the highest standards by our team of fully trained professionals. Quality control is maintained by our on-the-job supervisors who check every assignment on completion. We stand by our reputation;if you are not completely satisfied with the work completed for you, we will return and rectify the job, FREE of charge.

    Experience the CIA difference

    Call our friendly Customer Service Managers today on 1300 889 369 for an obligation FREE estimate. They’d love to hear from you.

    CIA Services Group specialise in the cleaning and detailing of residential homes and gardens – whether it be for regular servicing, spring cleans, vacate cleans or pre-sale property presentations. We also provide fully integrated services for Melbourne apartment buildings and short-term accommodations.

    Our extensive experience and passion for great service will result in your total satisfaction. We understand that every customer and property is unique and that your individual needs must be met. We encourage open communication and welcome all feedback, which enables us to deliver a thorough and meticulous job every time. The fact that we have clients who have been using our services since we commenced operating in 2006 is testament to this. It’s our commitment to ensure long-term total satisfaction.

    To make you feel at ease

    We are rigorous in our recruitment process to find candidates who are the right fit with our company values and standards. Our staff appreciate the private nature of entering clients’ homes and are discreet and respectful. As security is of paramount importance, we screen all of our cleaning teams thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    CIA will provide you with:

    • Professional, experienced staff
    • Clear communication with regular reporting
    • Superior service, unparalleled in quality
    • Specialised home services to fulfill all requests
    • Skilled and trustworthy staff (all screened and police checked)
    • Full public liability cover

    100% satisfaction guaranteed

    We 100% guarantee your premises will be cleaned to the highest standards by our team of fully trained professionals. Quality control is maintained by our on-the-job supervisors who check every assignment on completion. We stand by our reputation;if you are not completely satisfied with the work completed for you, we will return and rectify the job, FREE of charge.

    Experience the CIA difference

    Call our friendly Customer Service Managers today on 1300 889 369 for an obligation FREE estimate. They’d love to hear from you.

    CIA Services Group specialise in the cleaning and detailing of residential homes and gardens – whether it be for regular servicing, spring cleans, vacate cleans or pre-sale property presentations. We also provide fully integrated services for Melbourne apartment buildings and short-term accommodations.

    Our extensive experience and passion for great service will result in your total satisfaction. We understand that every customer and property is unique and that your individual needs must be met. We encourage open communication and welcome all feedback, which enables us to deliver a thorough and meticulous job every time. The fact that we have clients who have been using our services since we commenced operating in 2006 is testament to this. It’s our commitment to ensure long-term total satisfaction.

    To make you feel at ease

    We are rigorous in our recruitment process to find candidates who are the right fit with our company values and standards. Our staff appreciate the private nature of entering clients’ homes and are discreet and respectful. As security is of paramount importance, we screen all of our cleaning teams thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    CIA will provide you with:

    • Professional, experienced staff
    • Clear communication with regular reporting
    • Superior service, unparalleled in quality
    • Specialised home services to fulfill all requests
    • Skilled and trustworthy staff (all screened and police checked)
    • Full public liability cover

    100% satisfaction guaranteed

    We 100% guarantee your premises will be cleaned to the highest standards by our team of fully trained professionals. Quality control is maintained by our on-the-job supervisors who check every assignment on completion. We stand by our reputation;if you are not completely satisfied with the work completed for you, we will return and rectify the job, FREE of charge.

    Experience the CIA difference

    Call our friendly Customer Service Managers today on 1300 889 369 for an obligation FREE estimate. They’d love to hear from you.

    CIA Services Group specialise in the cleaning and detailing of residential homes and gardens – whether it be for regular servicing, spring cleans, vacate cleans or pre-sale property presentations. We also provide fully integrated services for Melbourne apartment buildings and short-term accommodations.

    Our extensive experience and passion for great service will result in your total satisfaction. We understand that every customer and property is unique and that your individual needs must be met. We encourage open communication and welcome all feedback, which enables us to deliver a thorough and meticulous job every time. The fact that we have clients who have been using our services since we commenced operating in 2006 is testament to this. It’s our commitment to ensure long-term total satisfaction.

    To make you feel at ease

    We are rigorous in our recruitment process to find candidates who are the right fit with our company values and standards. Our staff appreciate the private nature of entering clients’ homes and are discreet and respectful. As security is of paramount importance, we screen all of our cleaning teams thoroughly, complete with police checks. All CIA employees are trained to lock-up and secure premises upon the completion of a job.

    CIA will provide you with:

    • Professional, experienced staff
    • Clear communication with regular reporting
    • Superior service, unparalleled in quality
    • Specialised home services to fulfill all requests
    • Skilled and trustworthy staff (all screened and police checked)
    • Full public liability cover

    100% satisfaction guaranteed

    We 100% guarantee your premises will be cleaned to the highest standards by our team of fully trained professionals. Quality control is maintained by our on-the-job supervisors who check every assignment on completion. We stand by our reputation;if you are not completely satisfied with the work completed for you, we will return and rectify the job, FREE of charge.

    Experience the CIA difference

    Call our friendly Customer Service Managers today on 1300 889 369 for an obligation FREE estimate. They’d love to hear from you.